Create user-centered product guides and API documentation while supporting content strategy and emerging AI initiatives.

Developed tooling that expedited a large DITA-to-Markdown migration, served as the sole writer for Idem Project, and partnered with developers to create cloud deployment templates that improved VMware user workflows.

Developed technical documentation and code samples for Automation Config’s on-prem and SaaS platforms, including API guides and workflow tutorials. Led SaaS documentation as the sole writer, supporting the product from beta to GA.

Served as the sole technical writer on a curriculum team, editing more than 100 pages of material for clarity, style, and accuracy while introducing a documentation linter that significantly reduced errors. Deepened technical skills through a C#/.NET course and automated the release notes workflow using Python.